Emergency Medical Services

Is this an emergency? Call 9-1-1

Alberta ground and air ambulance personnel respond to hundreds of thousands of calls each year, including medical emergencies and transferring patients between health care facilities.

Ground Ambulance Services

Alberta Health Services (AHS) is responsible for providing ground ambulance services in Alberta on behalf of the Alberta government.

AHS and 33 contracted emergency medical services (EMS) operators supply ground ambulance services throughout Alberta. There are over 500,000 events each year, involving more than 500 ambulance vehicles and about 5,500 EMS practitioners. Ground ambulance services are available 24 hours a day, 7 days a week, every day of the year.

In emergency situations, EMS crews stabilize people who are injured or sick and transport people to the nearest health care facility if further treatment is needed.

Air Ambulance Services

AHS has an affiliation agreement with the Shock Trauma Air Rescue Society (STARS) to ensure critical care, helicopter-based air ambulance service is provided from bases in Calgary, Edmonton and Grande Prairie. The Helicopter Emergency Response Organization (HERO) provides helicopter-based EMS for northeastern Alberta from Fort McMurray.

Physicians, hospitals or EMS practitioners arrange air ambulance services through AHS EMS Central Communications Centre in Edmonton. Members of the public cannot make arrangements for provincial air ambulance services independently.

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